Refund Policy

Last updated: July 27, 2026

Postential wants you to be satisfied with our Service. This Refund Policy explains when refunds may be available for paid Postential subscriptions.

1. Free Plans and Free Trials

If Postential offers a free plan, you will not be charged for using the free plan.

If Postential offers a free trial, you may cancel your subscription before the trial period ends to avoid being charged. If you do not cancel before the trial ends, your subscription may automatically convert to a paid subscription according to the pricing and billing terms presented when you subscribed.

2. Monthly Subscriptions

For a new monthly subscription, you may request a refund within 7 days of your initial payment.

After the 7-day period, monthly subscription payments are generally non-refundable, except where required by applicable law or where Postential determines that a refund is appropriate in exceptional circumstances.

3. Annual Subscriptions

For a new annual subscription, you may request a refund within 14 days of your initial payment.

After the 14-day period, annual subscription payments are generally non-refundable, except where required by applicable law or where Postential determines that a refund is appropriate in exceptional circumstances.

4. Subscription Renewals

Subscription renewal payments are generally non-refundable. However, if you believe you were charged for a renewal by mistake, you may contact us as soon as possible. We may review refund requests for accidental renewals on a case-by-case basis.

5. Cancellation

You may cancel your subscription at any time through your account settings or by contacting Postential support.

Unless otherwise stated, cancellation prevents future subscription charges but does not automatically provide a refund for the current billing period. You may continue to access paid features until the end of your current billing period, unless your account is terminated earlier in accordance with our Terms of Service.

6. Duplicate or Incorrect Charges

If you were charged more than once for the same subscription or believe you were incorrectly charged, please contact us. We will investigate and, where appropriate, issue a refund or correction.

7. Service Issues

If a significant technical issue prevents you from accessing or meaningfully using a paid Postential subscription, you may contact us to request a refund or account credit. Requests will be reviewed based on the circumstances and the duration and severity of the issue.

8. How to Request a Refund

To request a refund, contact us at support@postential.com and include:

• The email address associated with your Postential account
• The date of the charge
• The subscription plan
• The reason for your refund request

We may need to verify your account and payment information before processing your request.

9. Processing Refunds

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for a refund to appear in your account may depend on your payment provider or financial institution.

10. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights or remedies that you may have under applicable consumer protection laws. Where applicable law provides you with a right to a refund or cancellation that is greater than the rights described in this policy, the applicable law will prevail.

11. Contact

Postential
Email: support@postential.com